The Utility Service Agency, Inc. (USA) is a manufacturers' representative company for the electric utility industry. We specialize in tools and materials for the transmission, substation, distribution, and lighting markets and represent approximately 25 manufacturers for the Carolinas, Florida, Virginia, West Virginia, Maryland, Delaware, and Southern New Jersey. With the expansion of Duke Energy into Florida and the Midwest, we’ve become the single point of contact for many of our principals and actively support those regions.
Our Mission
To make electric power transmission, fiber, and distribution systems safer, more reliable, and more efficient. By applying our technical knowledge, experience, and relationships, we strive to improve the working experience for our customers and principals.
Our vision
Align ourselves with quality manufacturers who share the same cultures and philosophies
Technically know our products and how they fit with our customers’ applications
Take a “hands-on” approach to best understand the customers’ needs and challenges
Foster long-term relationships of trust and confidence
Develop and provide complete solutions that include hands-on demonstrations, training, and field support
Be forward-thinking by consistently exploring improvements through new and emerging technologies
Maintain clear and open communications, both internally and externally
Be passionate and have fun
“Utility Service Agency, Inc. is a valued partner in our effort to live up to our mission and vision for our member-owners. The staff at U. S. A., Inc. are very knowledgeable in the products they offer, provide professional service at all levels of the company, and have a friendly manner in which they interact with our organization.”
Manufacturers we Represent
Who we serve
Order Tracking
Our proprietary quote and order management system coupled with our experienced inside sales staff are consistently praised by manufacturers, distributors, and end-users. We manage the quote and order process from start to finish.
Customer Service
The USA is very involved with in-field teaching, classroom teaching, and product demonstrations. We own and maintain ten technical trailers for demonstration and training purposes. Our promotion of a product is based on the successful theory of “hands-on” demonstrations, education, active follow-up, and service to the product – past, present, and future.